User agreement
(public offer)
1. Terms and definitions
1.1. Public Offer – an offer of the Contractor addressed to any individual (hereinafter referred to as the “Client” or “User” or “Customer”) in accordance with Article 633 of the Civil Code of Ukraine, to conclude an Agreement with him on the terms contained in the public offer (hereinafter referred to as the Public Offer or the Agreement).
1.2. Agreement means an agreement on the provision of services for booking services (online booking) for temporary accommodation provided by the Contractor on the terms of the Public Offer at the time of acceptance by the user of its terms (hereinafter referred to as the Agreement).
1.3. Services – booking services (online booking) for temporary accommodation provided by the Contractor to the User.
1.4. Website – a web resource on the Internet located at: https://lisotel.com.ua.
1.5. Account – a set of data about the User required for his/her authentication.
1.6. User – an individual who has reached the age of 18, who has full civil legal capacity and legal capacity, who has entered into the Agreement with the Contractor on the terms contained in the Public Offer by acceptance.
1.7. Contractor – a legal entity – entrepreneur LLC Lisotel Service, which provides services for the use of booking of temporary accommodation services on the terms and conditions contained in the Public Offer.
1.8. Acceptance – full and unconditional acceptance by the User of the terms of the Public Offer.
1.9. Cancellation – the customer’s refusal of the booked services.
1.10. Date of arrival – the date of arrival of the guest at the hotel.
1.11. Check-out date – the date of departure of the guest from the hotel.
1.12. Late cancellation – the Customer’s refusal of the ordered services less than 2 (two) calendar days and later.
1.13. Non-arrival – the actual non-arrival of the Customer on the day of the booked arrival or cancellation of the ordered services less than 24 hours before the date agreed by the Parties.
1.14. Penalties – a penalty paid by a Party in case of violation of the requirements stipulated by this Agreement.
2. Subject of the Agreement
2.1. The Contractor offers to conclude the Agreement for the provision of services for booking temporary accommodation services on the terms and conditions specified in this Agreement. Temporary accommodation services are provided at the following address: Ukraine, Kyiv region, Rokytne village, Pishchane tract 7
2.2. The User, by registering on the Site, accepts this Agreement, unconditionally and unconditionally agrees to the terms of the Services provided by this Public Offer and the obligations imposed on the User under this Public Offer and undertakes to comply with them.
2.3. Acceptance of the Public Offer by the User may also be evidenced by payment of the cost of the Services in the manner specified in this Public Offer.
3. User registration
3.1. In order to be able to book the Contractor’s services for temporary accommodation online, the User must register on the Website (create an Account).
3.2. The User must go through the following registration procedure:
3.2.1. fill out the Registration Form;
3.2.2. consent to the processing of the User’s personal data by the Contractor and agree to the Contractor’s Privacy Policy;
3.2.3. to agree to the terms of the User Agreement in the manner prescribed in Art. 3.3 of the User Agreement.
3.3. The User Agreement shall enter into force by the User’s consent to the terms in the form, by the User clicking the “I accept the terms of the User Agreement” button located in the registration form.
3.4. By completing the authentication of the registration form, the User agrees to provide accurate and truthful information about himself/herself. If the User provides false information about himself/herself, the Contractor shall have the right to deny such User access to temporary accommodation services, including their online booking.
3.5. The Contractor provides the User with the opportunity to create a personal User Account.
3.6. At the time of registration, the User confirms that he/she has reached the age of 18 and has full civil legal capacity and capacity to act.
3.7. Upon completion of the registration, the User is given a login and password to enter the personal account.
3.8. The User is solely responsible for the security of his/her login and password (for the transfer of this information to third parties), as well as for all activities that will be performed under his/her Account.
3.9. The User undertakes to immediately inform the Contractor in case of unauthorized access to his Account by third parties or any other security breaches.
3.10. The User fully accepts that he/she is fully responsible for all information, data, and text that he/she places in the Account.
3.11. If the Contractor suspects the User of committing illegal actions, including fraud with bank cards, distribution of spam, malware, or other actions that violate the terms of this Public Offer, the Contractor has the right to apply to the relevant state authorities with a statement and/or block and/or delete the User’s account.
3.12. By registering on the Website, the User confirms that he/she is fluent in English, and therefore declares that this Public Offer cannot be invalidated or not accepted by the User on the sole basis that it is in English.
4. Intellectual property
4.1 Any use of intellectual property posted on the Website (including visual design elements, symbols, texts, graphic images, illustrations, photos, videos, programs, music, trademarks and other objects) without the written permission of the Contractor or the legal right holder is illegal and may result in legal proceedings and bring violators to civil, administrative and criminal liability in accordance with the law.
4.2. Except as provided for in this Public Offer, as well as applicable law, no result of intellectual activity may be copied (reproduced), processed, distributed, displayed in a frame, published, downloaded, transmitted, sold or otherwise used in whole or in part without the prior written permission of the Contractor or the legal right holder.
5. Legal status of the User
5.1. The User has the right to:
5.1.1. use the booking services (online booking) of services provided by the Contractor in the manner prescribed by the Agreement;
5.1.2. register (get a personal Account) in accordance with the provisions of the Agreement;
5.1.3. other rights of the User provided for by this Public Offer and the Law.
5.2. The User undertakes to:
5.2.1. comply with the provisions of the current Law, the Agreement, and other special documents of the Contractor;
5.2.2. pay for the Services in the amount and in the manner specified in this Agreement;
5.2.3. regularly review the information posted on the Website, including this Public Offer, in order to timely familiarize yourself with changes and/or additions to the List of the Contractor’s services and their cost;
5.2.4. refrain from taking actions that interfere with the work of the Contractor, as well as from taking any other actions that violate the rights of the Contractor and/or third parties;
5.2.5. not to reproduce, repeat, copy, sell, resell, or use the Website in any way for any commercial purposes,
any parts of its content without the consent of the Contractor;
5.2.6. provide accurate, up-to-date, and complete information about yourself during registration (creation of an Account);
5.2.7. take appropriate measures to ensure the safety of your Account and passwords;
5.2.8. not to transfer, assign, sell, lease, etc. the Account to third parties;
5.2.9. properly fulfill other obligations stipulated by this Public Offer.
5.3. The User is prohibited from:
5.3.1. provide unauthorized access to the accounts of other Users by selecting or entering a password, as well as attempts to provide such access.
6. Legal status of the Contractor
6.1. The Contractor has the right to:
6.1.1. send messages to the Users regarding advertising of the Contractor’s services;
6.1.2. at its sole discretion, delete any information that violates and/or may violate the Legislation, the provisions of the Agreement, and the rights of third parties;
6.1.3. amend and/or supplement this Public Offer without special notice to the User. Changes/additions shall take effect from the moment they are posted (published) on the Site unless otherwise specified by the Contractor;
6.1.4. at any time require the User to confirm the data specified during registration and request a supporting document in this regard. Failure to provide such documents, at the discretion of the Contractor, may be equated with the provision of false information, and therefore the latter has the right to refuse the User to register or provide services;
6.1.5. conduct marketing activities, including by sending relevant information to the User’s e-mail and/or in the form of SMS messages;
6.1.6. other rights of the Contractor provided for in this Public Offer.
6.2. Responsibilities of the Contractor:
6.2.1. accept and process the registration forms of the Users;
6.2.2. accept funds as payment for the Contractor’s Services;
6.2.3. other duties of the Contractor provided for in this Public Offer.
7. Payment for the Services
7.1. The Contractor shall provide the Services to the User subject to prepayment. Payment shall be made within 2 days from the date of booking by the Customer in the amount of one night’s stay according to the tariffs.
7.2. Payment for the Services shall be made by the User by transferring funds in favor of the Contractor through the payment systems and payment methods supported by the Contractor. The list of payment systems and methods available for payment is determined by the Contractor unilaterally and is indicated on the Site.
7.3. The Parties agree that in case of late cancellation (less than 2 days before arrival) of hotel services, no-show, or interruption of the client’s stay, regardless of the reasons, the prepayment in the amount of one night’s stay is NOT refundable and is credited by the Contractor as a penalty for the client’s failure to comply with the terms of this agreement. In this case, this reservation is canceled.
7.4. The Parties agree that in case of cancellation (2 days before arrival or more) of hotel services, the prepayment in the amount of one night’s stay is NOT refundable and is credited by the Contractor to the deposit account and/or at the request of the Customer, the booking dates can be postponed.
7.5. The fact of the User’s registration and/or payment for the Services in one of the ways specified on the Website is the basis for the Contractor’s and the User’s rights and obligations under the Agreement.
8. Responsibility
8.1. The User shall be responsible for the accuracy and truthfulness of the information provided by him/her when filling in the registration form, for the safety of his/her account and password.
8.2. The User shall be responsible for their own actions in connection with the creation and posting of comments on the Website in accordance with the applicable law.
8.3. In the event that third parties make claims against the Contractor related to the User’s actions on the Site, the User undertakes to settle these claims with third parties on their own and at their own expense, protecting the Contractor from possible proceedings, losses, and compensation.
8.4. In the event that as a result of claims from third parties, the Contractor suffers losses and/or the Contractor pays such third parties penalties, compensation, losses, expenses, etc., the Contractor has the right to demand, and the User undertakes to reimburse them to the Contractor (penalties, compensation, losses, expenses, payments, etc.).
9. Limitation of liability
9.1. Disclaimer of liability for the actions of the User or third parties. The Contractor shall not be liable for:
9.1.1. any actions of the User;
9.1.2. accuracy and correctness of the information provided by the User during registration;
9.1.3. any errors, omissions, interruption, deletion, defects, delay in processing or transmission of data, theft, destruction, or unauthorized access of third parties to the results of intellectual activity posted on the Site;
9.1.4. statements of Users published on the Website;
9.1.5. loss by the User of the ability to access the Account created by him/her (loss of login, password, other information);
9.1.6. incomplete, inaccurate, or incorrect indication by the User of his/her data when creating an Account;
9.1.7. the User’s lack of access to the Internet and the quality of services of Internet providers, and banking institutions.
9.2. The Contractor shall not be liable for direct or indirect damage, as well as lost profits of the User or third parties as a result of:
9.2.1. unauthorized access by third parties to the User’s personal information, including that which is linked to the account created by the User.
9.3. Under any circumstances, the Contractor’s liability to the User is limited to an amount not exceeding the amount of payments received by the Contractor from the User before the circumstances that gave rise to the Contractor’s liability.
10. Dispute resolution
10.1. All disputes arising from this Agreement shall be settled by the parties through negotiations.
10.2. Any claims of the User arising in connection with this Agreement shall be submitted to the Contractor by e-mail to the following address: lisotel@gmail.com
10.3. The Contractor, as far as possible, will send a response to the User’s e-mail address, and the corresponding claim.
10.4. The Contractor does not consider anonymous claims or claims that do not allow the User to be identified on the basis of the data provided by him during registration.
11. Final provisions
11.1. This Public Offer and all relations between the Contractor and the User arising on the basis of this Public Offer shall be governed by and construed in accordance with the Legislation.
11.2. If, for any reason, any of the terms of this Public Offer are recognized as invalid or unenforceable, this does not affect the validity or
applicability of other terms of the offer.
11.3. This Public Offer is concluded for an indefinite period and applies to all Users who have registered on the Website, starting from the moment of such registration.
11.4. This Public Offer comes into force from the moment it is posted on the Contractor’s Website.
Contacts :
Rokytne, Kyiv region
lisotel@gmail.com
+38 (093) 135 51 39
+38 (099) 744 44 34
Call from 9:00 to 22:00